A Management System for the Simultaneous Attainment of Customer Satisfaction and Employee Satisfaction

Kazuki Hamada
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Kazuki Hamada: Faculty of Commerce, Seinan Gakuin University, Fukuoka, Fukuoka 814-8511, Japan

Chapter 19 in Japanese Cost Management, 2000, pp 416-433 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe following sections are included:IntroductionFactors Concerning Customers and Employees for Competitive AdvantageTP Management to Aim at the Balanced Attainment of GoalsAn example of the simultaneous attainment of CS and ESAnother example of the simultaneous attainment of CS and ESConcluding RemarksReferences

Keywords: Strategic Cost Management; New Product Development; Manufacturing Activities; Marketing Strategy; Human Factors; Budgetary Control System (search for similar items in EconPapers)
Date: 2000
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