Employing Social Network Mapping to Reveal Tensions Between Informal and Formal Organisation

Steve Conway

Chapter 3 in Social Interaction and Organisational Change:Aston Perspectives on Innovation Networks, 2001, pp 81-123 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe following sections are included:IntroductionSocial Network Analysis and Network MappingRelational Data and the Social Network PerspectiveMathematical Versus Metaphorical Orientations: Locating the Middle GroundInformal OrganisationDistinguishing Informal and Formal OrganisationDis-Entangling Varying Notions of Informal and Social OrganisationAccounting for the Emergence of Informal OrganisationOrganisations as Overlapping Sets of Networks and Rule SystemsBoundary-Spanning: A Key Characteristic of Informal and Social OrganisationThe Tensions Between Formal and Informal OrganisationDissonance in Goals and ObjectivesCompeting Power BasesMethodologyIntroduction to the Case-StudyThe OrganisationBackground: Formulating an IT Strategy and Selecting the Pilot Housing EstateThe Case-Study: Pilot Implementation of an IT SystemInitiating the Pilot ImplementationIT (in)Competence within the Formal and Informal OrganisationMobilisation of the Informal OrganisationReassertion of the Formal OrganisationWhat Does the Case-Study Help to Illustrate?Concluding CommentsReferences

Date: 2001
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