DOES IT REALLY MATTER THAT SERVICES DIFFER? NEW PRODUCT DEVELOPMENT IN FINANCIAL SERVICES

P. Vermeulen

Chapter 6 in Innovation Management in the Knowledge Economy, 2003, pp 117-136 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe following sections are included:IntroductionThe Nature of ServicesIntangibilitySimultaneityHeterogeneityPerishabilityThe Presumed Impact of Service Features on New Service DevelopmentIntangibilitySimultaneityNew Product Development Concepts: Theory and PracticeIntegrated Product DevelopmentIntegrated Product Development in Financial ServicesUser InvolvementUser Involvement in Financial ServicesThe Usefulness of NPD Concepts in Financial CompaniesConclusionsAppendix AReferences

Keywords: Innovation Management; Knowledge Economy; Knowledge Management; Competence-Based View; Research and Development (search for similar items in EconPapers)
Date: 2003
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