Software Agents

Gunjan Samtani
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Gunjan Samtani: Information Technology Group UBS PaineWebber, USA

Chapter 13 in B2B Integration:A Practical Guide to Collaborative E-Commerce, 2002, pp 381-405 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe following sections are included:Software Agents Enabling the Formation of Virtual OrganizationsWhat are Intelligent Software AgentsWhat are Agent Systems?Agent ClassificationAgents and AutonomyMulti-Agent EnvironmentThe 3 Cs of prime importanceAdvantages of a multi-agent environmentDisadvantages of a multi-agent environmentAgents and NegotiationTypes of negotiation strategiesNot revealing negotiation strategy paramountAgents and MobilityBenefits of using mobile agentsPotential risks involved in use of mobile agentsAgents' Role in B2B E-commerce and B2BiInformation gathering and filteringUncovering quality sales prospectsValue chain integrationOptimization of business processes in light of B2BiEfficient e-marketplacesMaintaining customer relationshipsEffective e-procurementIntegration with legacy systemsEnable privacy in B2B transactionsNeed for a Universal LanguageXNS: A dictionary and address book for web agentsConclusion

Date: 2002
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