Information Technology Issues in Ghana

Jerry Godwin Diabor, Alexander Serenko and Jaideep Ghosh

Chapter 11 in The World IT Project:Global Issues in Information Technology, 2020, pp 133-144 from World Scientific Publishing Co. Pte. Ltd.

Abstract: This project focuses on organizational, technological, and individual information technology (IT) issues in Ghana. IT has been widely adopted in Ghana, and it is growing at a relatively fast pace as more firms are trooping into the country. In this study, it was noticed that security and privacy became the top issues. This was not surprising because this has been a matter of concern to many organizations around the world as the adoption of IT must provide the assurance to the issues surrounding privacy and security. The government institutions in Ghana have started to rely heavily on IT, and security and privacy have been a major concern for employees.Business intelligence/analytics (BI/BA) is considered one of the major technology issues as indicated by a high demand for BI/BA professionals. Both small and large IT firms are providing BI/BA services in Ghana, and the demand is very strong. BI/BA is followed by customer relationship management systems and enterprise application integration in that order. Most of the IT professionals in the country are somewhat satisfied with their jobs, and they enjoy lower work pressures, workload, and burnout. They also exhibit a strong sense of professional accomplishment. Nevertheless, they are only somewhat loyal to their organizations and are more loyal to the IT profession because currently there is a high level of unemployment in Ghana, and it is difficult for IT professionals to easily change jobs.

Keywords: Global Information Technology; World IT View; Organizational Issues; Technological Issues; Individual IT Issues; National Culture; IT Occupational Culture; Organizational Factors; Survey (search for similar items in EconPapers)
JEL-codes: D8 O33 (search for similar items in EconPapers)
Date: 2020
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