Information Technology Issues in Malaysia

Ainin Sulaiman, Noor Ismawati Jaafar and Prashant Palvia

Chapter 21 in The World IT Project:Global Issues in Information Technology, 2020, pp 267-278 from World Scientific Publishing Co. Pte. Ltd.

Abstract: This chapter discusses three main categories of information technology (IT) issues, namely, organizational, technological and individual. The empirical data for this study was obtained via a survey questionnaire of 300 IT professionals in various firms in the Multimedia Super Corridor area. The top three most important organizational issues are IT reliability and efficiency, security and privacy, and IT strategic planning. In terms of technology issues, mobile and wireless applications, networks/telecommunications, and business intelligence/analytics were perceived to be the most important. Generally, the IT professionals are satisfied with their job, feel a sense of accomplishment towards their job and are able to balance their work–life responsibilities.

Keywords: Global Information Technology; World IT View; Organizational Issues; Technological Issues; Individual IT Issues; National Culture; IT Occupational Culture; Organizational Factors; Survey (search for similar items in EconPapers)
JEL-codes: D8 O33 (search for similar items in EconPapers)
Date: 2020
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