Information Technology Issues in the US

Tim Jacks and Prashant Palvia

Chapter 37 in The World IT Project:Global Issues in Information Technology, 2020, pp 475-486 from World Scientific Publishing Co. Pte. Ltd.

Abstract: This chapter addresses the top issues in the United States of America (US) for information technology (IT) professionals. The IT profession continues to grow in the US and employment demand remains high. The World IT Project gathered 308 responses in the Midwest and Southeast of the US The typical response profile was a full-time, non-managerial IT worker with a bachelor’s degree and 10 or more years of IT experience. The top three organizational IT issues were: IT reliability and efficiency, Security and privacy, and Attracting and retaining IT professionals. The top three technology issues were: Networks/telecommunications, enterprise application integration, and collaborative and workflow tools. IT professionals in the US show a high level of job satisfaction and sense of accomplishment at work, a moderate amount of work pressure, lower concerns for work–life balance and burnout, low concerns about job security, and a fairly strong desire to stay both with their jobs and their profession in the coming years.

Keywords: Global Information Technology; World IT View; Organizational Issues; Technological Issues; Individual IT Issues; National Culture; IT Occupational Culture; Organizational Factors; Survey (search for similar items in EconPapers)
JEL-codes: D8 O33 (search for similar items in EconPapers)
Date: 2020
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