Basic Ideas for Research and Implementation of Participatory Hospital Culture

Di Jian

Chapter 3 in Studies on Hospital Management Transformation, 2020, pp 21-28 from World Scientific Publishing Co. Pte. Ltd.

Abstract: The basic ideas for the research and implementation of hospital culture can be analyzed from three aspects. First of all, full participation; second, patient service details should be the priority; and third, there must be an everlasting determination to implement various improvement measures, making patients and their families more satisfied with the hospital’s ever-improving service level.

Keywords: Patients First; Hospital Culture; Quantified Service Indicators; Core Competitiveness of Service Industry; Soft Power; Medical Experience; Satisfaction Degree; Service Capability Improvement (search for similar items in EconPapers)
JEL-codes: D20 D23 (search for similar items in EconPapers)
Date: 2020
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