Warmth and Comfort

Di Jian

Chapter 9 in Studies on Hospital Management Transformation, 2020, pp 109-119 from World Scientific Publishing Co. Pte. Ltd.

Abstract: Coldness, warmth and other feelings of the skin are transmitted to the brain and create a general comfortable or uncomfortable experience in people. If a hospital is too hot in summer or too cold in winter, patients and their family members will certainly feel uncomfortable. Allowing patients and their family members to enjoy a pleasant and satisfactory temperature is indispensable for improving services.

Keywords: Patients First; Hospital Culture; Quantified Service Indicators; Core Competitiveness of Service Industry; Soft Power; Medical Experience; Satisfaction Degree; Service Capability Improvement (search for similar items in EconPapers)
JEL-codes: D20 D23 (search for similar items in EconPapers)
Date: 2020
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