Diagnosis of Hospital Culture

Di Jian

Chapter 11 in Studies on Hospital Management Transformation, 2020, pp 153-171 from World Scientific Publishing Co. Pte. Ltd.

Abstract: It is not easy to rapidly, relatively and accurately judge the culture construction of a hospital. For over 500 indicators to be investigated objectively, accurately and quickly, it is vital to objectively evaluate culture types of the hospital and propose feasible improvement measures and overall solutions.

Keywords: Patients First; Hospital Culture; Quantified Service Indicators; Core Competitiveness of Service Industry; Soft Power; Medical Experience; Satisfaction Degree; Service Capability Improvement (search for similar items in EconPapers)
JEL-codes: D20 D23 (search for similar items in EconPapers)
Date: 2020
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