Various Hospital Culture Construction Activities

Di Jian

Chapter 14 in Studies on Hospital Management Transformation, 2020, pp 199-207 from World Scientific Publishing Co. Pte. Ltd.

Abstract: Hospital culture construction is by no means a process of making a show, or a complete preaching, but a solid long-term task, which needs to be long-lasting and innovative. Hospital culture construction is not something that can be displayed on a wall but is seen in the healthy and colorful activities year after year; it is not shown in the various improvements within the hospital but in the varied feelings of improvements of community residents and patients; it is not shown in the lip service of the employees but in their sincere services for community residents and patients.

Keywords: Patients First; Hospital Culture; Quantified Service Indicators; Core Competitiveness of Service Industry; Soft Power; Medical Experience; Satisfaction Degree; Service Capability Improvement (search for similar items in EconPapers)
JEL-codes: D20 D23 (search for similar items in EconPapers)
Date: 2020
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