Innovation in Higher Education: From Contributor to Driver of Internet-Based Service Innovation

Mohammad Ejaz and Rómulo Pinheiro

Chapter 5 in Managing Open Service Innovation, 2021, pp 93-115 from World Scientific Publishing Co. Pte. Ltd.

Abstract: As largely publicly run and funded institutions, universities are being pressured by their host governments to do more with fewer resources, and thus are being urged to innovate. Given their public character, universities are expected to adopt processes and practices that are transparent and socially accountable, which makes the integration of (open) knowledge from external sources a strategic imperative. That being said, little is yet known about how higher education institutions globally are resorting to open innovation to address increasingly complex technical and institutional environments. This paper contributes the growing literature on open innovation within services and addresses the existing knowledge gap by analysing the development of a virtual mobility master’s program at a leading research-intensive university based in the Nordic countries.

Keywords: Public Service Organisations; Open Innovation; Service Innovation; Open Service Innovation; Innovation Management; Innovation Processes; Innovation Resources; Inbound Open Innovation; Outbound Open Innovation; Digitalisation; Information Management (search for similar items in EconPapers)
JEL-codes: O31 O32 O33 O36 (search for similar items in EconPapers)
Date: 2021
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