REINVENTING SOCIETY WITH IA

Pascal Bornet, Ian Barkin and Jochen Wirtz

Chapter 5 in Intelligent Automation: Welcome to the World of Hyperautomation:Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human, 2021, pp 253-298 from World Scientific Publishing Co. Pte. Ltd.

Abstract: So far, we have explained why, in our view, the world needs IA, and we have explored the components of IA and their promising future. IA is about supporting and augmenting the work currently done by people. Given its recent advances and those expected in the future, is there a risk that employees are not capable of working with IA? As IA performs work on behalf of knowledge workers, is there a risk of making them redundant? Would this be an opportunity to redefine work? What could be the impact on society? What are the imperatives to ensure that our world takes all the positive from IA while mitigating its downsides?…

Keywords: Intelligent Automation; IA; Hyperautomation; Artificial Intelligence; AI; Robotic Process Automation; RPA; Sentiment Analysis; Data Management Platforms; Speech Analytics; Smart Workflows (search for similar items in EconPapers)
JEL-codes: D23 M10 M15 O31 (search for similar items in EconPapers)
Date: 2021
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