Dealing with a Difficult Boss

Sophia Chin

Chapter 7 in Dancing on the Edge of Greatness:Making Leadership Personal, 2023, pp 139-147 from World Scientific Publishing Co. Pte. Ltd.

Abstract: Joanne is the head of IT service delivery for a tech company. Her boss has just closed the largest sale in the history of the organization. And while he is still basking in the glory, he asks Joanne to manage the account. Joanne is all fired up and ready for the challenge. She leads the tedious onboarding process to set up the new service and get into operational mode. But within two months, she realizes that her boss failed to bid for the project properly, and she is now personally accountable for a project that will be lucky to break even. This is a complex project requiring special expertise, but Joanne can’t afford to hire the external resources she needs to deliver the services properly. Mistakes happen regularly. It’s like a bomb goes off somewhere in the project every other day. The implementation drags on and the project becomes drastically behind schedule…

Keywords: Leadership; Entrepreneurship; Leadership Development; Personal Development; Creativity; Motivation; Management; Human Resources (search for similar items in EconPapers)
JEL-codes: L2 M12 O15 (search for similar items in EconPapers)
Date: 2023
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