The Future of Customer Xperience Leadership

Chezy Ofir and Nadav Goldschmidt

Chapter 15 in Customer Xperience Leadership:A Blueprint to Maximize Performance, 2024, pp 253-258 from World Scientific Publishing Co. Pte. Ltd.

Abstract: The COVID-19 pandemic has reminded us that what is working great today might become inept tomorrow. It also reminded us that being customer-centric and delivering great experiences is a winning formula under any conditions. Customer-centric companies can quickly change and adapt to new customer needs, new situations, and new norms. The strong relationships built with customers enable those companies to keep their business afloat under any circumstances…

Keywords: Customer Experience; Service-Leadership; Service-Related Technology (IOT; AI; AR); Hyper-Personalization; Customer Profitability; Measuring Experiences; Customer Journey; Customer Analytics; Human-experience; Self-Service (search for similar items in EconPapers)
JEL-codes: M1 M31 (search for similar items in EconPapers)
Date: 2024
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