Culture and Health Communication: Engaging Social Media Influencers to Reach Culturally and Linguistically Diverse Communities

Lukas Parker, Rob Cover, Charlotte Young and Katia Ostapets

Chapter 8 in Beyond the Dark Arts:Advancing Marketing and Communication Theory and Practice, 2023, pp 149-166 from World Scientific Publishing Co. Pte. Ltd.

Abstract: People of Culturally and Linguistically Diverse (CALD) backgrounds, representing around 28 per cent of Australians and hundreds of ethnic backgrounds and language groups, are often overlooked or under-considered in health communication campaigns. This diversity presents challenges for those wishing to successfully communicate health messages, particularly given the fragmenting communications landscape. The COVID-19 pandemic has brought to light many of these challenges and the, often, limited consideration given to CALD communities in communicating urgent health messages. This chapter reviews the Victorian government’s innovative CALD Youth Content Campaign which engaged social media influencers to communicate COVID-19 messages through channels not ordinarily accessible to government communication teams. From this case study, we draw insights for future health campaigns aimed at diverse audiences.

Keywords: Advertising; Behaviour Change; Communication; Data-driven Advertising; Data-Driven Marketing; Digital Advertising; Digital Marketing; Digital Media Studies; Macromarketing; Marketing; Marketing Communications; Social Change; Social Impact; Social Marketing; Social Media; Social Media Marketing; Social Responsibility; Socially-Responsible Communication; Socially-Responsible Marketing; Sustainability; Sustainable Development Goals; SDG; Social Advertising; AI; Artificial Intelligence; Behavioural Ecological Model; Big Data; Communication Ethics; Communication Studies; Consumer Data; Corporate Social Responsibility; Culture; Design Thinking; Diversity; Emerging Technologies; Ethical Behaviour; Ethical Marketing; Ethics; Health; Health Communication; Inclusion; Machine Learning; Media Studies; Public Health; Public Policy; Supply Chains; Social Media Influencer; Influencer; Socially Responsible; Advocacy; Brand Activism; Business Ethics; Circular Fashion; Conspiracy Theories; Context; Coronavirus; COVID-19; Crisis Communication; Critical Communication; Critical Marketing; Dark Side; Emerging Adults; Esports; Ethical Fashion; Fake News; Fast Fashion; Gamers; Evaluation; Gaming; Honesty; Inequality; Legal and Regulatory Frameworks; Modern Slavery; Morals; Multidisciplinary; Natural Language Processing; Nutrition; Objectives; Norms; Paradigms; Philosophies; Racism; Retailers; Slow Fashion; Strategic Communication; Sustainable Fashion; Stakeholders; Technological Solutionism; Transparency; Upstream Social Marketing; Vulnerability; Young Adults (search for similar items in EconPapers)
JEL-codes: M1 M3 M30 M31 M37 (search for similar items in EconPapers)
Date: 2023
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