Embracing a Customer-Centric Approach: How Supply Chains Can Evolve

Prateek Jain and Mabel C. Chou

Chapter 1 in Supply Chain 5.0:The Next Generation of Business Success Through Customer Centricity, Sustainability & Human Rights and Digitalization, 2023, pp 1-22 from World Scientific Publishing Co. Pte. Ltd.

Abstract: Imagine you are browsing an online store to buy a pair of shoes. You find the perfect pair, select the right size, and proceed to the checkout page. But wait, there’s an additional shipping charge that wasn’t mentioned earlier, and the estimated delivery date is a week later than you expected. Frustrated, you abandon your shopping cart and begin your search again…

Keywords: Supply Chain #Supplychain; Supply Chain 5.0 #Supplychain5.0; Customer Centric #Customercentric; Digitization of Supply Chain #Digitizationsupplychain; Sustainability & Human Rights #Sustainability; Procurement #Procurement; Blockchain #Blockchain; AI #AI; Supply Chain 4.0 #Supplychain4.0; Cybersecurity #Cybersecurity; Supply Chain Agility #Supplychainagility; Supply Chain Resilience #Supplychainresilience; Metaverse #Metaverse; Healthcare Supply Chain #Healthcaresupplychain; Cold Supply Chain #Coldsupplychain; Supply Chain Management #Supplychainmanagement; Smart Logistics #Smartlogistics; Predictive Analytics #Predictiveanalytics; Internet of Things (IoT) #IoT; Real-Time Tracking #Realtimetracking; Circular Economy #Circulareconomy; Reverse logistics #Reverselogistics; Lean Management #Leanmanagement; Green Supply Chain #Greensupplychain; Risk Management #Riskmanagement; Just-in-Time (JIT) #JIT; Continuous Improvement #Continuousimprovement; E-commerce Logistics #Ecommercelogistics; Collaborative Supply Chain #Collaborativesupplychain; Quantum Computing #Quantumcomputing; Cloud computing #Cloudcomputing; Digital Twin #Digitaltwin; Autonomous Vehicles #Autonomousvehicles; Robotics #Robotics; Augmented Reality (AR) #AR; Virtual Reality (VR) #VR; Lean Manufacturing #LeanManufacturing; Quality Management #Qualitymanagement; Risk Management #Riskmanagement; Supply Chain Compliance #Supplychaincompliance; Demand Planning #Demandplanning; Inventory Optimization #Inventoryoptimization; Supplier Collaboration #Suppliercollaboration; Continuous Improvement #Continuousimprovement; Cloud Computing in Supply Chain #Cloudcomputing; Reverse Logistics #Reverselogistics; Demand Planning #Demandplanning; Capacity Planning #Capacityplanning; Warehouse Management #Warehousemanagement; Transportation Management #Transportationmanagement; Supplier Diversity #Supplierdiversity; Reshoring #Reshoring; Outsourcing #Outsourcing; Big Data Analytics #Bigdata; Machine Learning #Machinelearning; Just-in-Time (JIT) Manufacturing #JIT; Total Quality Management (TQM) #TQM; Supply Planning #SupplyPlanning; Replenishment Planning #ReplenishmentPlanning; CPFR #CPFR; Supply Chain Risk Management #Supplychainriskmanagement; Business Partnership #Businesspartnership; Technology Innovations #Technologyinnovation (search for similar items in EconPapers)
JEL-codes: M1 O33 (search for similar items in EconPapers)
Date: 2023
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