TOWARDS THE IDENTIFICATION OF HUMAN, SOCIAL, CULTURAL AND ORGANIZATIONAL REQUIREMENTS FOR SUCCESSFUL E-COMMERCE SYSTEMS DEVELOPMENT

A. S. Andreou, S. M. Mavromoustakos and C. N. Schizas
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A. S. Andreou: Department of Computer Science, University of Cyprus, 75 Kallipoleos Str., P.O.Box 20537, CY1678, Nicosia, Cyprus
S. M. Mavromoustakos: Department of Computer Science, University of Cyprus, 75 Kallipoleos Str., P.O.Box 20537, CY1678, Nicosia, Cyprus
C. N. Schizas: Department of Computer Science, University of Cyprus, 75 Kallipoleos Str., P.O.Box 20537, CY1678, Nicosia, Cyprus

Chapter 11 in Supply Chain and Finance, 2004, pp 177-196 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractE-commerce systems' poor and incomplete design fail to meet users expectations and businesses goals. A major factor of failure of these systems is ignoring important requirements that result from human, cultural, social and organizational factors. The present work introduces a new Web engineering methodology for performing requirements elicitation through a model called SpiderWeb. This is a cross-relational structure comprised of three main axons: Country Characteristics, User Requirements and Application Domain. The purpose of this model is to provide a simple way for analysts to identify these hidden requirements which otherwise could be missed or given little attention. Factors gathering is performed based on a certain form of ethnography analysis, which is conducted in a short-scale and time-preserving manner, taking into consideration the importance of immediacy in deploying e-commerce applications. Two e-commerce systems were developed and evaluated. The first was based on the proposed SpiderWeb methodology and the second on the WebE process. Finally, a survey of purchase preference was conducted demonstrating and validating the applicability and effectiveness of the SpiderWeb methodology.

Keywords: Finance; Supply Chain; E-Commerce; Optimization; Mathematical Modeling; Operations Research (search for similar items in EconPapers)
Date: 2004
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