Structured Knowledge Repositories: Building Corporate Memories

Meliha Handzic
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Meliha Handzic: The University of New South Wales, Australia

Chapter 4 in Knowledge Management:Through the Technology Glass, 2005, pp 57-72 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThis chapter investigates ways of building more effective knowledge repositories and tests empirically the impact of a massaging technique on people's ability to process and use stored knowledge in a judgmental decision-making task context. The main findings indicate that knowledge massaging in the form of aggregation had a significant positive effect on people's knowledge assimilation and utilisation. This, in turn, led to enhanced decision accuracy. These findings have important implications for practice as they point to a proven way to enhance the effectiveness of corporate memories in organisations, but warn of the dangers of overdependence on tools.

Keywords: Knowledge Management; knowledge Management System; Knowledge Management Technology; Knowledge Management Framework; Knowledge Management Method; Knowledge Management Solution (search for similar items in EconPapers)
Date: 2005
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