Knowledge Maps: Locating and Acquiring Expert Advice

Meliha Handzic
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Meliha Handzic: The University of New South Wales, Australia

Chapter 5 in Knowledge Management:Through the Technology Glass, 2005, pp 73-88 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThis chapter focuses on knowledge mapping technology. First, it examines the concept and types of knowledge maps. Then it reports the development effort and results of an empirical examination of the usefulness of a competency map in locating and acquiring expert knowledge to support decision-making. Results indicate that the expert competency map was quite useful in enhancing user's knowledge of the decision task and led to improved decision performance. Subjects tended to perform significantly better with the map irrespective of expert group, but needed less time to do the task with a group of similar experts.

Keywords: Knowledge Management; knowledge Management System; Knowledge Management Technology; Knowledge Management Framework; Knowledge Management Method; Knowledge Management Solution (search for similar items in EconPapers)
Date: 2005
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