EXPLICATING TACIT EXPERIENCES IN ORGANIZATIONS: EVIDENCE FROM ONLINE INTERNS' DISCOURSE

Mark Aakhus, William Voon and Ying-Hsang Liu
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Mark Aakhus: Department of Communication, School of Communication, Information and Library Studies, Rutgers, The State University of New Jersey, 4 Huntington Street, New Brunswick, NJ 08901, USA
William Voon: School of Communication, Information and Library Studies, Rutgers, The State University of New Jersey, 4 Huntington Street, New Brunswick, NJ 08901, USA
Ying-Hsang Liu: School of Communication, Information and Library Studies, Rutgers, The State University of New Jersey, 4 Huntington Street, New Brunswick, NJ 08901, USA

Chapter 4 in Knowledge Management:Nurturing Culture, Innovation, and Technology, 2005, pp 41-52 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractIn this study, we will report an analysis of a large corpus of text (approximately 1.1 million words) produced by students over 6 semesters of an internship program. This study involves reconstructing the discourse about work used by students when interacting with each other about the dilemmas they experience in work and professional life. We are interested in explaining how interns, by using this discourse, frame the dilemmas they experience and approaches for handling those dilemmas. To do this we perform discourse analysis using computer aided text analysis tools. The analysis should help generate a better understanding of the way people, novices in particular, understand work. The analysis may also reveal ways to improve intervention into learning and knowledge management processes. In this way, we hope to contribute to a better understanding of knowledge management, which is an important contemporary problem for organizations and society.

Keywords: Knowledge Management; Knowledge Sharing; Knowledge Discovery; KM Tools and Technologies; Communication and Organization Culture (search for similar items in EconPapers)
Date: 2005
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