MANAGING KNOWLEDGE ACROSS THE BOUNDARIES OF A VIRTUAL ORGANIZATION

Susan Gasson and Edwin M. Elrod
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Susan Gasson: College of Information Science and Technology, Drexel University, 3141 Chestnut Street, Philadelphia, PA 19104-2875, USA
Edwin M. Elrod: College of Information Science and Technology, Drexel University, 3141 Chestnut Street, Philadelphia, PA 19104-2875, USA

Chapter 41 in Knowledge Management:Nurturing Culture, Innovation, and Technology, 2005, pp 479-490 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThis paper examines the knowledge-sharing and knowledge-management behaviors exhibited in a field study of the eCommerce systems group of a global service firm. The study demonstrates the mixture of virtual and physical mechanisms employed for distributed knowledge management, when these cross functional and organizational boundaries. The contribution of this paper is to provide a framework for how such groups manage distributed knowledge in practice and to suggest a fifth type of boundary object in addition to the four forms originally identified by Star (1989). The findings of the study have significant implications for how we design virtual systems for distributed management collaboration, as they suggest that many knowledge-sharing forms are not amenable to support within a computer-based system environment. Formal knowledge-sharing systems must operate within a context of informal, social networking and information exchange.

Keywords: Knowledge Management; Knowledge Sharing; Knowledge Discovery; KM Tools and Technologies; Communication and Organization Culture (search for similar items in EconPapers)
Date: 2005
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