USING A SPREADSHEET FRAMEWORK IN KNOWLEDGE MANAGEMENT FOR SOFTWARE ENGINEERING TEAMS

Deborah E. Swain
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Deborah E. Swain: School of Library and Information Sciences, NC Central University, Fayetteville St., Durham, NC 27707, USA

Chapter 55 in Knowledge Management:Nurturing Culture, Innovation, and Technology, 2005, pp 631-642 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe Internet offered a new media for establishing communities of practice in knowledge management (KM) in the late 1990s. This paper describes a case study of how a business organization applied the spreadsheet as a framework for establishing KM in a large community of software engineering and development teams. The focus was to process information by communicating the status of complex software projects from multiple locations in order to meet quality criteria for in an international telecommunications corporation. Project status and consistent process assurance had to be tracked effectively, even if the projects integrated code from across the globe. This paper describes the stages of KM shown by the evolution of a process checklist into a web-based spreadsheet framework for project managers, systems engineers and process engineers to use when sharing data and information to improve procedures. Information management evolved without formal application of the discipline of KM. Perhaps because of its learning environment and KM, future process improvements and quality certifications will continue successfully with a focus on the development of quality knowledge as well as products.

Keywords: Knowledge Management; Knowledge Sharing; Knowledge Discovery; KM Tools and Technologies; Communication and Organization Culture (search for similar items in EconPapers)
Date: 2005
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