SOFTWARE MAINTENANCE QUALITY MANAGEMENT POLICY MODEL

Chi-Chung Leung and Siu-Leung Chung
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Chi-Chung Leung: School of Busniess and Administration, The Open University of Hong Kong, Hong Kong
Siu-Leung Chung: School of Busniess and Administration, The Open University of Hong Kong, Hong Kong

Chapter 14 in Quality Management: A New Era, 2005, pp 166-176 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe effort required to service maintenance requests on an application software increases as the software ages and deteriorates. Thus, it may be economical to replace an aged software with a freshly written one to contain the escalating cost of maintenance. We develop a normative model of software maintenance and replacement effort that enables us to study the optimal policies for software replacement. This model serves as a quality management tool for an organization for the assurance of the smooth functioning of the information systems.

Keywords: Quality Management; Six Sigma; Industrial Management; Quality Function Deployment; Good Manufacturing Practices; Quality Control Circles; Quality Models; Contemporary Quality Practices; Asian Management (search for similar items in EconPapers)
Date: 2005
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