EFFECTS OF COMPANY SIZE AND WORKER’S EXPERIENCE ON KNOWLEDGE DELIVERY FACTORS VIS-À-VIS SOFTWARE DEVELOPMENT EFFICIENCY

Samuel A. Ajila and Zheng Sun
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Samuel A. Ajila: Department of Systems and Computer Engineering, Carleton University, 1125 Colonel By Drive, Ottawa, ON K1S 5B6, Canada
Zheng Sun: Hummingbird Ltd, 80 Aberdeen Street, Ottawa, ON K1S 5R5, , Canada

Chapter 2 in People, Knowledge and Technology:What Have We Learnt So Far?, 2004, pp 9-20 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractIn this empirical research study, we first investigate the effects of knowledge delivery factors on software development efficiency and later examine the effects of company size and knowledge worker experience on knowledge delivery factors. Data were collected from 41 software development companies in North America (Canada and the USA). The data were used to test hypotheses concerning the relationships between knowledge delivery factors and software development efficiency. Results obtained show that pull approach of knowledge delivery is more effective than push approach; that software development will be more efficient if knowledge is delivered close to the time it is needed; and that software development efficiency is not affected by how deeply knowledge delivery is embedded in the development process. In addition we found that software development teams with low-level experience have stronger needs for deeper embeddedness of knowledge delivery in software development process and that high-experienced teams tend to use documents more than inter-personal communication.

Keywords: Knowledge Management; Innovation; Communities; Collaboration; Knowledge Sharing; Culture; Knowledge Creation; Knowledge Management Strategies; Knowledge Discovery (search for similar items in EconPapers)
Date: 2004
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