DYNAMICS IN TECHNOLOGY-ENHANCED TEAMS: TRANSACTIVE MEMORY IN TRUST NETWORKS

Klarissa Ting-Ting Chang
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Klarissa Ting-Ting Chang: Carnegie Mellon University, Tepper School of Business, Pittsburgh, PA, U.S.A

Chapter 5 in People, Knowledge and Technology:What Have We Learnt So Far?, 2004, pp 44-54 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe development of transactive memory facilitated by trust relationships and social exchanges is of emerging importance in distributed environments characterized by a lack of rich social presence. Situated at the nexus of research on technology-enhanced teams, this study examined the effects of trust networks and social presence on transactive memory in an experimental setting. 240 participants were randomly assigned to 3-member teams. The results indicated that dense trust networks helped to develop greater transactive memory than sparse trust networks. Participants in dense trust networks developed greater transactive memory when social presence was low than when social presence was high. Conversely, participants in sparse trust networks developed better transactive memory when social presence was high than when social presence was low. Teams with dense trust networks also had greater reciprocal exchanges, whereas teams with sparse trust networks had greater negotiated exchanges. Implications for enhancing transactive memory from a social exchange perspective were discussed.

Keywords: Knowledge Management; Innovation; Communities; Collaboration; Knowledge Sharing; Culture; Knowledge Creation; Knowledge Management Strategies; Knowledge Discovery (search for similar items in EconPapers)
Date: 2004
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