SOCIAL NETWORK ANALYSIS IN CONTEXT: FROM A RESEARCH METHODOLOGY TO A BUSINESS TOOL

Kimiz Dalkir and Michele Ann Jenkins
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Kimiz Dalkir: GLIS, McGill University, Montreal, Quebec H3A 1Y1, Canada
Michele Ann Jenkins: GLIS, McGill University, Montreal, Quebec H3A 1Y1, Canada

Chapter 7 in People, Knowledge and Technology:What Have We Learnt So Far?, 2004, pp 66-75 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractAn overview of the field of social network analysis (SNA) is presented with a view to improving accessibility of SNA processes and tools for both academic and business users. A brief history of the multidisciplinary origins of the discipline is provided followed by a characterization of the current state of affairs in SNA. Key issues are discussed with respect to data collection, visualization and analysis as well as the lack of standards for tools and technologies for SNA processes, weak links to business goals addressed by SNA, community of practice for SNA professionals, and ethics and incentives for non-academic participants. A number of recommendations are suggested as fruitful avenues to pursue in the near future to help others who, like the authors, embarked upon SNA solutions for the first time.

Keywords: Knowledge Management; Innovation; Communities; Collaboration; Knowledge Sharing; Culture; Knowledge Creation; Knowledge Management Strategies; Knowledge Discovery (search for similar items in EconPapers)
Date: 2004
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