TRUST, COHESION, AND IDENTIFICATION AS DRIVERS OF COP PERFORMANCE: THE MODERATING EFFECT OF KNOWLEDGE TYPE

Katja Zboralski and Hans Georg Gemünden
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Katja Zboralski: Institute for Technology and Management, Technical University of Berlin, Str. des 17. Juni 135, H 71, Berlin, Germany
Hans Georg Gemünden: Institute for Technology and Management, Technical University of Berlin, Str. des 17. Juni 135, H 71, Berlin, Germany

Chapter 12 in People, Knowledge and Technology:What Have We Learnt So Far?, 2004, pp 115-125 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe concept of communities of practice (CoPs) is widely recognized as a means to foster knowledge sharing and learning in organizations. Even though the number of CoPs has grown significantly, the performance impact of community characteristics – especially social features like trust, cohesion, and identification – still demands conceptual and empirical research. In this paper we analyse their impact on community performance taking into account the moderating effect of the degree of knowledge implicitness. We use data from 222 community members from different CoPs of a large German multinational company. Our research shows that communities have the potential to improve organizational performance. Trust and cohesion have an indirect performance effect mediated through the identification of CoP members with their community. The positive relationship of identification and CoP performance is not influenced by the degree to which the knowledge handled in the community is implicit.

Keywords: Knowledge Management; Innovation; Communities; Collaboration; Knowledge Sharing; Culture; Knowledge Creation; Knowledge Management Strategies; Knowledge Discovery (search for similar items in EconPapers)
Date: 2004
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