THE COMMUNICATION AUDIT: TRIED AND TRUE, BUT NOW LET’S USE IT FOR SOMETHING NEW – EXAMINING ORGANISATIONAL KNOWLEDGE SHARING

Celina Pascoe and Elizabeth More
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Celina Pascoe: School of Information Management and Tourism, Division of Communication and Education University of Canberra, ACT, 2600, Australia
Elizabeth More: Macquarie University, NSW, 2109, Australia

Chapter 20 in People, Knowledge and Technology:What Have We Learnt So Far?, 2004, pp 210-221 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThis paper reports research on the role of communication in knowledge management, examined through the lens of communication climate. The research is being undertaken in a major public sector organisation, on a longitudinal basis over 2003 and 2004. The organisation wishes to shift its culture to one characterised by internal information sharing, and to this end it has undertaken a three-year knowledge management initiative that comprises an integrated suite of formal and informal knowledge sharing activities. The present paper provides results of the first survey of the organisation’s communication climate, and they suggest that communication audits can be used to gauge whether knowledge and information sharing are occurring by providing data on two antecedents to such sharing: perceptions of other organisational members’ openness to the receiving as well as the sending aspects of sharing.

Keywords: Knowledge Management; Innovation; Communities; Collaboration; Knowledge Sharing; Culture; Knowledge Creation; Knowledge Management Strategies; Knowledge Discovery (search for similar items in EconPapers)
Date: 2004
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