A FRAMEWORK FOR MEASURING THE VALUE CREATION OF KNOWLEDGE MANAGEMENT PROGRAMS

Kaisi Chang and Tony Holden
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Kaisi Chang: Decision Support Group, Univerisity of Cambridge, USA
Tony Holden: Decision Support Group, University of Cambridge, USA

Chapter 7 in Creating Collaborative Advantage Through Knowledge and Innovation, 2007, pp 103-118 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe current thriving interests in introducing knowledge management (KM) initiatives have been accompanied by the limited understanding of the link between KM and business value. This paper begins with a critical review of conventional approaches for measuring the value creation of KM programs. We argue that current research uses operational performance improvement as the primary focus for measurement, and that this method is subject to various limitations. A conceptual framework for measuring the value creation—one based on organizational knowledge sharing capability—is then proposed. Based on previous theoretical and empirical research, our study shows how each of the four dimensions of the framework is cultivated through the implementation of KM programs. We then demonstrate how business value can be generated through the improvement of each dimension. Thus, the framework is seen as the vehicle through which KM programs bring value and can also be used as a tool for tracking the implementation of knowledge management programs.

Keywords: Collaboration Innovation; Knowledge Creation; Relationship; Social Networks; Knowledge Discovery; Knowledge Organization (search for similar items in EconPapers)
Date: 2007
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