IMPACTS OF INFORMATION AND COMMUNICATION TECHNOLOGY ADOPTION ON BUSINESS PRACTICES AND PERFORMANCES: AN EXPLORATORY STUDY

Hosun Rhim, Kwangtae Park and Hong-Il Kim
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Hosun Rhim: Associate Professor and an Area Chair of LSOM (Logistics and Service Operations Management), Korea
Kwangtae Park: Professor of LSOM(Logistics and Service Operations Management)and Director of SLRC(Service and Logistics Research Center), Korea
Hong-Il Kim: Doctoral Student of Korea University Business School, Korea

Chapter 7 in The Business and Information Technologies (BIT) Project:A Global Study of Business Practice, 2007, pp 241-250 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe emergence of information and communication technologies (ICTs) has changed the life style of consumers. However, literature on their influences on businesses is limited. In this paper, we explore the impacts of ICTs on business practices and resulting business performances. Customer relationship management, supply Chain Management, business process outsourcing and globalization are considered as business practices. Business performances include overall business performances and functional area costs. The data sets are collected as a part of The Business and Information Technologies (BIT) project. The results from path analysis models are compared using Korea and US data sets. In both countries, ICTs have a direct impact on overall business performance. However, Korea shows stronger indirect impacts on business performances through selected business practices.

Keywords: IT Impact; IT Survey; Technology Driven; Business Practice; Business Continuity (search for similar items in EconPapers)
Date: 2007
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