Organizational Transformation by Activating Knowledge: The Mediating Role of Collaboration Technologies

Sajda Qureshi and Peter Keen
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Sajda Qureshi: Department of Information Systems and Quantitative Analysis, College of Information Science & Technology, University of Nebraska-Omaha, Omaha, NE 68182-0392, USA
Peter Keen: Department of Information and Communication Technology, Faculty of Technology, Policy, and Management, Delft University of Technology, P.O. Box 5015, 2600 GA Delft, The Netherlands

Chapter 10 in Handbook of Information Technology in Organizations and Electronic Markets, 2007, pp 179-208 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe following sections are included:IntroductionA Framework for Knowledge Activation:Knowledge-as-IdentityResearch ApproachCase Study: Knowledge Activation at Galaxy CorporationFindingsActivation of accountable knowledgeShared spacesSupportActivation of discretionary knowledgeReciprocityRelationshipActivation of autonomous knowledgeTrustPersonalizationAnalysis: Processes of Knowledge ActivationImplications for IT Transformation in OrganizationsConclusions, Lessons Learned and Future DirectionsReferences

Keywords: Information Technology; Electronic Markets; Strategic Information Systems; Knowledge Management; Organizational Innovation (search for similar items in EconPapers)
Date: 2007
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