GLOBAL EXCHANGE OF KNOWLEDGE AND BEST-PRACTICES IN SIEMENS BUILDING TECHNOLOGIES WITH ‘REFERENCES@SBT’

Johannes Müller
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Johannes Müller: Siemens Switzerland Ltd., Building Technologies Group, Security Systems Division, Gubelstrasse 22, 6301 Zug, Switzerland

Chapter 5 in Knowledge Management:Innovation, Technology and Cultures, 2007, pp 55-64 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThis case study presents References@SBT, a web-based application for sharing knowledge, experiences and best-practices globally within Siemens Building Technologies. The application architecture, the content structure and actions on how to improve and increase the content are described. The user community with currently about 3,000 members is highlighted as the critical success factor. As a social networking tool, References@SBT intends to connect people by supporting the communication with each other. The result of a user survey shows the benefits of deploying and using this application from a qualitative and quantitative perspective: It is helpful for 84.6% of the users and implicates an average time saving of 0.6 working days per user.

Keywords: Knowledge Management; Knowledge Sharing; Knowledge Discovery; KM Tools and Technologies; Communication and Organization Culture (search for similar items in EconPapers)
Date: 2007
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