ENABLING KNOWLEDGE CREATION AND SHARING IN SOFTWARE ORGANIZATIONS: THE CASE OF THE BRAZILIAN FEDERAL SOFTWARE AGENCY

Tatiana Furquim, Marcílio Oliveira and Sueli Amaral
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Tatiana Furquim: Department of Information Science, University of Brasilia, Campus Darci Ribeiro, Brasilia, DF 70910-900, Brazil and Brazilian Federal Software Agency, SERPRO, SGAN 602 Mod. V Brasilia, DF 70830-020, Brazil
Marcílio Oliveira: Department of Information Science, University of Brasilia, Campus Darci Ribeiro, Brasilia, DF 70910-900, Brazil
Sueli Amaral: Department of Information Science, University of Brasilia, Campus Darci Ribeiro, Brasilia, DF 70910-900, Brazil

Chapter 9 in Knowledge Management:Innovation, Technology and Cultures, 2007, pp 101-108 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractAlthough there are extensive discussions about knowledge management, there is no consensus among authors about how it should be done. This paper presents an alternative approach for knowledge management in software organizations, based on the results of the institutionalization of Software Process Improvement (SPI). In order to evaluate the impact of SPI on knowledge creation and sharing practices a survey was conducted among software practitioners. The use of SPI tools and resources for knowledge creation and sharing could indicate how the SPI approach is an alternative for knowledge management methods and tools. The results indicate that the SPI approach is potentially effective for knowledge management in software organizations.

Keywords: Knowledge Management; Knowledge Sharing; Knowledge Discovery; KM Tools and Technologies; Communication and Organization Culture (search for similar items in EconPapers)
Date: 2007
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