The Framework of Business Process Management and Dell Computers

Gunyung Lee and Naoya Yamaguchi
Additional contact information
Gunyung Lee: Faculty of Economics, Niigata University, Japan
Naoya Yamaguchi: Faculty of Economics, Niigata University, Japan

Chapter 17 in Japanese Management Accounting Today, 2007, pp 235-248 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe following sections are included:IntroductionBusiness Process Management in the IT EraNecessity and possibility of business process management in the IT eraFeatures of the processBusiness process managementBusiness Model of Dell Inc.Direct model of Dell Inc.Direct salesMake-to-orderCustomer supportProcess Management Inside CorporationsDell's management of value chainPerformance evaluationBusiness Process Strategy Outside CorporationsCollaboration of Dell's business processConclusionReferences

Keywords: Japanese Management Systems; Stakeholders; Organizational Behavior; Strategy and Business Restructuring; Management Control Systems; Budgeting; Cost Management; Supply Chain; Shared Services; Process Management (search for similar items in EconPapers)
Date: 2007
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.worldscientific.com/doi/pdf/10.1142/9789812779731_0017 (application/pdf)
https://www.worldscientific.com/doi/abs/10.1142/9789812779731_0017 (text/html)
Ebook Access is available upon purchase.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:wschap:9789812779731_0017

Ordering information: This item can be ordered from

Access Statistics for this chapter

More chapters in World Scientific Book Chapters from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().