FORMAL NEGOTIATION MODEL FOR AUTOMATED AGENTS IN E-COMMERCE SYSTEMS

T. Kijthaweesinpoon and P. L. Zhou
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T. Kijthaweesinpoon: Faculty of Information Technology, Monash University 900 Dandenong Rd. Caulfield East, Victoria, 3145, Australia
P. L. Zhou: Faculty of Information Technology, Monash University 900 Dandenong Rd. Caulfield East, Victoria, 3145, Australia

Chapter 10 in Challenges in Information Technology Management, 2008, pp 63-69 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe impact of information technologies on negotiations is not limited to the use of electronic communication such as email, fax, telephone, etc. Information technology has changed the way a negotiation problem can be represented and a negotiation process structured. For example, e-commerce systems have created many more activities undertaken in negotiations, including, efficient matching of potential negotiators; exchange, comparison and categorization of information, and the use of tools for information gathering, problem structuring and analysis, and interpretation of offers. These new possibilities have led to the emergence of formal negotiation procedures and protocols, which are necessary for the use of rich and expressive information technologies in various stages of negotiation processes rather than solely for the exchange of messages. In this paper, we proposed a formal negotiation model for automated agents.

Keywords: Information Technology; Knowledge Management; Computing (search for similar items in EconPapers)
Date: 2008
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