How to Develop Quality Management System in a Hospital

Ville Tuomi
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Ville Tuomi: Department of Production, University of Vaasa, P.O. Box 700 (Yliopistonranta 10), 65101 Vaasa, Finland

Chapter 4 in Handbook on Business Information Systems, 2010, pp 69-89 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe objective of this study was to consider how to develop a quality system in a hospital. This is made by answering the questions: what are the situational factors that should be taken into consideration while establishing a quality system and what should be taken care of during the developing process. This study focused mainly on public hospitals. The study was a qualitative constructive study, where we try to develop a model for a development of a quality management system of a public hospital. This is done from the contingency theory's approach and by using content analysis while analyzing the study material. As a result of the study, a model for the developing of a quality system in a hospital was constructed. The results can be generalized especially to other hospitals. As managerial implications, the model constructed in this study could be applied to other hospitals and professional service organizations, but there is no universal way to develop the QMS and so the system must be always customized to an organization. By improving the fit between the QMS and contingencies, that is issues related to customers, an organization will probably improve its outputs and outcomes.

Keywords: Information Systems; Systemization; Business Process Development; Health Care; Industrial Management; Data Management; Semantic Web Services; Knowledge Management; Risk Management (search for similar items in EconPapers)
Date: 2010
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