Cultural Auditing in the Age of Business: Multicultural Logistics Management, and Information Systems

Alberto G Canen and Ana Canen
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Alberto G Canen: Department of Production Engineering, COPPE/Federal University of Rio de Janeiro, Caive Postal 68507, 21941-972 Rio de Janeiro RJ, Brazil
Ana Canen: Department of Educational Studies, Federal University of Rio de Janeiro, AV Pasteur 250 (Fundus), 22290-240 Rio de Janeiro RJ, Brazil

Chapter 8 in Handbook on Business Information Systems, 2010, pp 189-197 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe present chapter seeks to understand in what ways cultural auditing could represent a process whereby an evaluation could take place that could help improve multiculturalism in organizations, logistics management, and information systems. It suggests that information and business systems could benefit by considering cultural diversity and its impact on organizational success. In fact, cultural auditing has been pointed out as a way to neutralize cultural conflicts. In order to develop the argument, this chapter first discusses the concept of cultural auditing; it analyzes the extent to which literature concerning cultural auditing takes on board multicultural concerns; it then gauges if and how cultural auditing has been perceived, through oral history in an auditing organization in Brazil. It concludes, by pinpointing the possible ideas and ways for cultural auditing in a multicultural context.

Keywords: Information Systems; Systemization; Business Process Development; Health Care; Industrial Management; Data Management; Semantic Web Services; Knowledge Management; Risk Management (search for similar items in EconPapers)
Date: 2010
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