Measuring Supply Chain Performance in SMES

Maria Argyropoulou, Milind Kumar Sharma, Rajat Bhagwat, Themistokles Lazarides, Dimitrios N. Koufopoulos and George Ioannou
Additional contact information
Maria Argyropoulou: Brunel Business School, Brunel University, Uxbridge, Middlesex UB8 3PH, UK
Milind Kumar Sharma: Department of Production and Industrial Engineering, M.B.M. Engineering College, Faculty of Engineering and Architecture, J.N.V. University, Jodhpur, Rajasthan, India
Rajat Bhagwat: Department of Mechanical Engineering, M.B.M. Engineering College, Faculty of Engineering and Architecture, J.N.V. University Jodhpur, Rajasthan, India
Themistokles Lazarides: Department of Information Technology Applications in Administration and Economy, Technological Institute of West Macedonia, Grevena, Greece
Dimitrios N. Koufopoulos: Brunel Business School, Brunel University, Uxbridge, Middlesex UB8 3PH, UK
George Ioannou: Management Science Laboratory, Athens University of Economics and Business, Evelpidon 47 a Athens 113–62, Greece

Chapter 29 in Handbook on Business Information Systems, 2010, pp 699-715 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThis chapter presents the experience of the implementation of the supply chain management (SCM) scorecard at a Greek small- and medium-sized enterprise (SME) using the four perspectives: financial, customer, internal business process, and learning and growth, which are translated into corresponding metrics and measures that evaluate supply chain performance. The approach fosters a simple performance measurement (PM) and enhances decision making by linking financial and non-financial measures. On the other hand, it reveals that when managers need to improve performance on so many different business operations, trade-offs cannot be easily decided.

Keywords: Information Systems; Systemization; Business Process Development; Health Care; Industrial Management; Data Management; Semantic Web Services; Knowledge Management; Risk Management (search for similar items in EconPapers)
Date: 2010
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.worldscientific.com/doi/pdf/10.1142/9789812836069_0029 (application/pdf)
https://www.worldscientific.com/doi/abs/10.1142/9789812836069_0029 (text/html)
Ebook Access is available upon purchase.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:wschap:9789812836069_0029

Ordering information: This item can be ordered from

Access Statistics for this chapter

More chapters in World Scientific Book Chapters from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().