THE IMPACT OF IT IN AN EMERGING COUNTRY: RESULTS FROM THE FIRST BIT-CHILE SURVEY

Sergio Godoy, Maria Soledad Herrera and Marcos Sepúlveda

Chapter 2 in The UCLA Anderson Business and Information Technologies (BIT) Project:A Global Study of Business Practice, 2009, pp 31-64 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThis chapter shows the main findings from the BIT-Chile 2005 survey, which measured and assessed the impacts of information technologies (IT) in Chilean firms according to sector and size, vis-à-vis the United States and Spain. In general, respondents reported higher profitability and income due to IT than their Spanish and US counterparts, as well as less job cuts due to outsourcing, offshoring, and process automation. The study also found an important divide according to size: while small businesses had wide access to basic infrastructure such as PCs and connectivity, they lagged far behind larger firms in more advanced technologies. This gap has been confirmed by tentative case studies conducted by the BIT-Chile team. Finally, Latin America was the most relevant region in terms of foreign operations for globalized Chilean firms (which were predominantly big), despite the importance of other areas around the world as well.

Keywords: GNP Studies; IT Impact; IT Survey; Technology Driven; Business Practice; Business Continuity (search for similar items in EconPapers)
Date: 2009
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