A Research Framework for the Impact of Cultural Differences on IT Outsourcing

Anil Gurung and Edmund Prater

Chapter 2 in Global Sourcing of Services:Strategies, Issues and Challenges, 2017, pp 49-82 from World Scientific Publishing Co. Pte. Ltd.

Abstract: Contracting Global Virtual Teams as part of global IT outsourcing is currently en vogue. As might be expected when virtual team members are from different countries, cultural factors play an important role in the success of outsourcing. However, there have been very few studies that assess the effect of culture on IT outsourcing and virtual teams. This conceptual chapter addresses this oversight by looking at the effect of cultural differences on IT outsourcing and virtual teams’ performance. The applicable literature on outsourcing, virtual teams, and culture is analyzed and a framework of offshore outsourcing success is developed. This framework includes the concept of psychic distance to better understand the phenomenon of virtual teams and outsourcing success. Adding this as a key research component provides a more realistic way of researching global virtual teams. Future directions for research based on the developed framework are also provided. By assessing the cultural differences of virtual teams in IT outsourcing, our research framework will help academics pursue this growing business phenomenon.

Keywords: Outsourcing; ITO; BPO; KPO; Labor Arbitrage; Surrogate Motherhood; Insourcing; Offshoring; Onshoring; Cloud Sourcing; Crowd Sourcing; SaaS; Tele-Radiology; Joint Venture; Medical Tourism (search for similar items in EconPapers)
JEL-codes: J20 (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (2)

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