Critical Issues Facing IT Outsourcing Vendors in India

Shailendra C. Jain Palvia and Prashant Palvia

Chapter 7 in Global Sourcing of Services:Strategies, Issues and Challenges, 2017, pp 261-300 from World Scientific Publishing Co. Pte. Ltd.

Abstract: Global outsourcing of IT and IT enabled services (ITES) has now become an accepted corporate strategy of a vast majority of firms around the world. The functions being offshored have increased in scope and scale and have climbed the value chain ladder. However, the literature has overwhelmingly focused on client-centric issues to the neglect of vendor concerns. There is a rich tradition of ranking critical issues confronting information systems executives and some studies have even explored critical issues of outsourcing clients. These rankings have significant implications for both researchers and practitioners. Our study focuses on the nascent area of IT outsourcing vendors. We examine the issues from the standpoint of IT outsourcing vendors in India, primary destination for IT offshoring for over two decades. The results suggest that for the Indian vendors, the most critical issues are not related to cultural, language, and time zone differences as suggested in many writings. Rather, the most critical concerns are issues dealing with work arrangements and relationships with the client, and issues related to the client’s organizational readiness for offshoring. Clearly the understanding of such issues is important to the vendors, but also to the clients in order to maintain an effective dyadic relationship.

Keywords: Outsourcing; ITO; BPO; KPO; Labor Arbitrage; Surrogate Motherhood; Insourcing; Offshoring; Onshoring; Cloud Sourcing; Crowd Sourcing; SaaS; Tele-Radiology; Joint Venture; Medical Tourism (search for similar items in EconPapers)
JEL-codes: J20 (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.worldscientific.com/doi/pdf/10.1142/9789813109315_0007 (application/pdf)
https://www.worldscientific.com/doi/abs/10.1142/9789813109315_0007 (text/html)
Ebook Access is available upon purchase.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:wschap:9789813109315_0007

Ordering information: This item can be ordered from

Access Statistics for this chapter

More chapters in World Scientific Book Chapters from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().