The Conceptual Framework of Business Process Management

Gunyung Lee

Chapter 1 in Holistic Business Process Management:Theory and Practice, 2017, pp 3-20 from World Scientific Publishing Co. Pte. Ltd.

Abstract: The following sections are included:IntroductionNecessity and Possibility of Process Management in the IT EraHistory of BPMThe Concept of ProcessProcess Classification Framework (PCF) of the American Productivity & Quality Center (APQC)Process Management Unit and Operation FlowStructure of BPMConclusionReferences

Keywords: Business Process Management; Business Process Innovation; BPM Practices; BPM for SMEs (search for similar items in EconPapers)
JEL-codes: M10 (search for similar items in EconPapers)
Date: 2017
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