Seeking Productivity Improvement with Self Service Technology (SST) in the F&B Sector: Case Study of Six Restaurants and a Consumer Survey

Mun Heng Toh

Chapter 3 in Lifting Productivity in Singapore's Retail and Food Services Sectors:The Role of Technology, Manpower and Marketing, 2018, pp 75-105 from World Scientific Publishing Co. Pte. Ltd.

Abstract: The following sections are included:IntroductionUsage of Self-service TechnologyCase Studies on SST Adoption by Restaurants in SingaporeConsumer Opinions on the Use of SST in RestaurantsRecommendationsConclusionAppendix

Keywords: Productivity; Technology; Manpower; Marketing; RFID; Job Redesign; 3D Printing; Singapore (search for similar items in EconPapers)
JEL-codes: C44 (search for similar items in EconPapers)
Date: 2018
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