Developer-User Interaction and User Satisfaction in Internal Technology Transfer

Dorothy A. Leonard and Deepak K. Sinha
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Dorothy A. Leonard: Harvard University, USA
Deepak K. Sinha: Purdue University, USA

Chapter 22 in Managing Knowledge Assets, Creativity and Innovation, 2011, pp 497-513 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractEffective internal technology transfer—the implementation of technical systems developed and disseminated to operational subunits within a single organization—depends not only upon the cost, quality, and compatibility of the technology, but also upon two processes of interaction between developers and users. These are user involvement in development and adaptation by the developers and users of both the technical system itself and the workplace. Analyses of data from 34 projects in four large electronics companies provide support for our hypotheses.

Keywords: Innovation; Creativity; Knowledge; New Product Development; Implementation; Managing Knowledge; Intrapreneurship (search for similar items in EconPapers)
Date: 2011
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