Knowledge Management

Helio Aisenberg Ferenhof

Chapter 4 in Open Innovation and Knowledge Management in Small and Medium Enterprises, 2025, pp 53-71 from World Scientific Publishing Co. Pte. Ltd.

Abstract: This chapter presents what knowledge is, the types of knowledge, what knowledge management (KM) is about, and how knowledge is created and shared. Knowledge is the most critical asset an organization possesses. It is inherent in people and forms the organizational intellectual capital. However, sharing, acquiring, and storing knowledge is problematic if it is in a tacit format. Therefore, it should be converted into explicit knowledge. KM seeks to “get the best out of it”. Components, standards, and processes must be understood and incorporated into the organization to do effective KM, ensuring that knowledge can be extracted from people’s minds and internalized into the company as organizational knowledge. This enables the development of goods, services, business processes, and systems.

Keywords: Open Innovation; Knowledge Management; Innovation Management; Small and Medium Enterprises; Sustainable Business Development; Sustainable Small Business Management; SMEs; Small Firms (search for similar items in EconPapers)
JEL-codes: D83 L26 M13 O32 (search for similar items in EconPapers)
Date: 2025
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