PUTTING AI AGENTS TO THE TEST

Pascal Bornet, Jochen Wirtz, Thomas H. Davenport, David De Cremer, Brian Evergreen, Phil Fersht, Rakesh Gohel and Shail Khiyara

Chapter 5 in Agentic Artificial Intelligence:Harnessing AI Agents to Reinvent Business, Work, and Life, 2025, pp 109-124 from World Scientific Publishing Co. Pte. Ltd.

Abstract: Understanding AI agents’ capabilities and limitations in theory is one thing. Seeing them in action is something else entirely. As consultants who’ve spent decades implementing AI solutions, we know that the true test of any technology isn’t in its specifications—it’s in how it performs in the real world.In this chapter, we'll take you behind the scenes of our experiments with groundbreaking AI agents. From watching an AI tackle everyday office tasks to observing its approach to strategic games, what we learned about these systems' real-world capabilities–and limitations–will forever change how you think about the future of human-AI collaboration.

Keywords: Agentic AI; Artificial Intelligence; AI Agents; ChatGPT; Progressive Autonomy; Multi-agent Systems; Entrepreneurship; Change management; Business model; Automation; Safeguards for AI Systems; End-to-end business processes; Intelligent automation; Generative AI; Claude; Gemini; Agentic; Artificial Agency; AI Progression Framework; API; Deterministic System; Probabilistic System; Neural Network Revolution; Language Models; Robotic Process Automation; AI Adoption; Technology; Software; SPAR Framework (search for similar items in EconPapers)
Date: 2025
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