REASONING: FROM FAST TO WISE

Pascal Bornet, Jochen Wirtz, Thomas H. Davenport, David De Cremer, Brian Evergreen, Phil Fersht, Rakesh Gohel and Shail Khiyara

Chapter 7 in Agentic Artificial Intelligence:Harnessing AI Agents to Reinvent Business, Work, and Life, 2025, pp 165-195 from World Scientific Publishing Co. Pte. Ltd.

Abstract: On a crisp October morning in 2023, the CEO of a major logistics company faced what she later called “the most expensive fifteen minutes of my career.” Their newly implemented AI system had just rerouted $1.2 million worth of temperature-sensitive pharmaceutical shipments to avoid an approaching storm system. A smart move—except the AI hadn’t considered that the alternate routes violated international pharmaceutical transport regulations. By the time human operators caught the error, thousands of shipments were headed toward ports that couldn’t legally accept them…

Keywords: Agentic AI; Artificial Intelligence; AI Agents; ChatGPT; Progressive Autonomy; Multi-agent Systems; Entrepreneurship; Change management; Business model; Automation; Safeguards for AI Systems; End-to-end business processes; Intelligent automation; Generative AI; Claude; Gemini; Agentic; Artificial Agency; AI Progression Framework; API; Deterministic System; Probabilistic System; Neural Network Revolution; Language Models; Robotic Process Automation; AI Adoption; Technology; Software; SPAR Framework (search for similar items in EconPapers)
Date: 2025
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