CASE STUDY AND USE CASES OF AGENTS ACROSS INDUSTRIES

Pascal Bornet, Jochen Wirtz, Thomas H. Davenport, David De Cremer, Brian Evergreen, Phil Fersht, Rakesh Gohel and Shail Khiyara

Chapter 13 in Agentic Artificial Intelligence:Harnessing AI Agents to Reinvent Business, Work, and Life, 2025, pp 427-439 from World Scientific Publishing Co. Pte. Ltd.

Abstract: As we conclude our exploration of practical AI agent implementation, this chapter brings together everything we’ve learned about change management, scaling, and execution through two powerful lenses. First, we dive deep into Pets at Home’s transformative journey, which exemplifies how organizations can successfully implement AI agents at scale while maintaining their essential human touch. Then, we examine a diverse collection of use cases across industries and functions that demonstrate the versatility and impact of AI agents in real-world settings. These examples aren’t just success stories—they’re blueprints for your own transformation journey, offering practical insights and proven approaches that you can adapt for your organization.

Keywords: Agentic AI; Artificial Intelligence; AI Agents; ChatGPT; Progressive Autonomy; Multi-agent Systems; Entrepreneurship; Change management; Business model; Automation; Safeguards for AI Systems; End-to-end business processes; Intelligent automation; Generative AI; Claude; Gemini; Agentic; Artificial Agency; AI Progression Framework; API; Deterministic System; Probabilistic System; Neural Network Revolution; Language Models; Robotic Process Automation; AI Adoption; Technology; Software; SPAR Framework (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.worldscientific.com/doi/pdf/10.1142/9789819815678_0013 (application/pdf)
https://www.worldscientific.com/doi/abs/10.1142/9789819815678_0013 (text/html)
Ebook Access is available upon purchase.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:wschap:9789819815678_0013

Ordering information: This item can be ordered from

Access Statistics for this chapter

More chapters in World Scientific Book Chapters from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().