Abstract:
Key Points — 1. Dichotomy of Enacting Change; 2. A Personal Remake; 3. People Business — Hustlers, Hackers and Hipsters; 4. HDFP aka the Human Decision Formation Process; 5. The Statistics of Surprise; 6. Resistance to Change; 7. Dominant Logic and Inertia; 8. The Art of Storytelling; 9. Mobilizing the Organization